For visitors

Due to increased prevalence of influenza (flu) in Pima County, visitation restrictions are in effect.

Visitors exhibiting influenza-like symptoms are asked not to visit units. Adults should not visit within five days of onset of symptoms, children within 10 days of onset of symptoms. In extenuating circumstances, visitors with symptoms may be allowed to visit, pending approval by nursing staff.

This policy is applicable to all units with the exception of the Newborn Intensive Care Unit and Pediatric Intensive Care Unit. See below for visitor policy on NICU and PICU

NICU/PICU visitor restrictions

• Visitors with influenza-like symptoms are asked not to visit. If parents with symptoms must visit they will be asked wear a facemask, perform hand hygiene and be restricted from common areas.

• Children under 12 years old are not allowed to visit during the influenza/RSV season.

What are influenza-like symptoms?

Influenza-like symptoms are when someone has a fever greater than 100 F and at least one other symptom, such as cough, runny nose, sore throat, etc.

What if an individual with symptoms insists on visiting?

The individual will be asked to wear a facemask for the protection of the patient, health care providers and other visitors.

Visitation is always at the discretion of the care team based on your needs. The care team may need to ask visitors to leave for a number of reasons, including to:

• provide medical treatment

• allow patient to get rest

• provide a quiet atmosphere for a roommate

• remove loud or disruptive visitors

TMC allows visitation 24 hours a day, subject to the following guidelines:

When children are allowed to visit, they must be accompanied at all times by an adult who is not the patient.

An unlimited number of visitors are permitted with the following exceptions:

Adult Intensive Care Unit

Two visitors at a time in a patient room; no limit on the number of visitors in the course of a day. Children aged 12 years and older may visit.

Surgery

Two visitors at a time for adult and pediatric surgery patients; no limit on the number of visitors in the course of a day.

Pediatrics and Pediatric Intensive Care

• Parent or legal guardian may stay the night with a pediatric patient. Children are not permitted to stay the night.

• Parent or legal guardian may name up to four adults they authorize to visit their child without their presence. All other visitors must be accompanied by one of the child's parents or authorized visitor.

Newborn Intensive Care Unit

• Two visitors at a time.

• Parents may name up to four adults they authorize to visit their child without their presence. All other visitors must be accompanied by one of the child's parents.

• Only children who are siblings of the patient may visit and must be accompanied by an adult at all times.

• Proof of flu vaccine may be required.

Outpatient appointments

One visitor at a time is allowed for adult patients and two for pediatric patients who attend outpatient appointments.

Peppi's House visitors

Visit TMC Hospice to learn about the current visitation policy for Peppi's House, our inpatient hospice unit.

Additional visitors in restricted areas may be allowed for a patient at the end of life or under other special circumstances. Please consult with the patient's care team or unit manager, as exceptions are allowed on a case-by-case basis.

All visitors have a right to full and equal visitation privileges consistent with patient preferences. Staff cannot restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression or disability.

Food options

Visitors and staff can purchase food at several locations on campus:

Cafeteria

The TMC Cafeteria provides a variety of options including sushi, salad bar and traditional hot meals as well as freshly made grill items. The Cafeteria is located centrally on Booth Hall, just north of the Chapel. 

Hours
Breakfast
Hot food line: 6:30 - 10:15 a.m., Monday - Friday
Grill: 6 a.m. - 10:15 a.m., Monday - Sunday

Lunch
Hot food line: 10:45 a.m. - 2 p.m. Monday - Sunday
Grill 10:45 a.m. - 9 p.m., Monday - Sunday (until 11 p.m. on weekends)

Dinner
4:30 p.m. - 9 p.m. Monday - Friday
Grill 10:45 a.m. - 9 p.m., Monday - Sunday (until 11 p.m. on weekends)

Late Night
Grill: 10 p.m. - 1 a.m., Monday - Friday

Higher Grounds

Offering coffee, tea, bagels, pastries, snacks, and other packaged foods. Higher Grounds is located close to the West Entrance.

Hours
6 a.m.- 7 p.m., Monday - Friday
6 - 11 a.m. Saturday

Pepper’s Café

Pizza, subs, burritos and more can be found at Pepper’s on the north eastside of campus close to the Gift Shop and Marshall Conference Center on Marshall Hall.

Hours
7 a.m. - 3 p.m., Monday - Friday

TMC Gift Shop

We offer cards, stationery, a selection of paperback books and magazines, clothing, jewelry, toys and numerous sundries. The Gift Shop also has fresh flower arrangements and can take floral orders.

Hours
8:30 a.m. to 4:30 p.m., Monday - Thursday
8:30 a.m. to 3:30 p.m., Friday
10 a.m. to 2 p.m., Saturday
Closed Sunday

The TMC Auxiliary runs the TMC Gift Shop, and all proceeds are donated back for equipment and services within TMC.

Send Flowers

Send flowers and gifts to a patient by calling (520) 324-5885. A volunteer will let you know availability and cost. After hours, leave a message on the voicemail, and a volunteer will return your call the next business day.

We accept Visa, MasterCard, American Express and Discover. When ordering by credit card, have the following information available:

• Patient's legal name and room number (if known)

• Credit card number and expiration date

• Name as it appears on the credit card

• Phone number to be reached in case of difficulty delivering or processing the order.

Breastfeeding supplies, clothing

Most importantly, the Desert Cradle offers a full line of breast pumps for both rental and sale, breastfeeding bras and clothing, as well as an extensive assortment of breastfeeding supplies and accessories. The Desert Cradle staff includes certified bra fitters.

Hours
10 a.m. to 3 p.m., Monday - Friday
Closed Saturday - Sunday

Questions? Email VolunteerServices@tmcaz.com or call (520) 324-2180.

Parking is available near TMC’s entrances, including in the main parking garage west of the TMC Orthopaedic and Surgical Tower and the TMC Emergency Department. Bicycle racks are located at each of the hospital's main entrances.

Free valet parking is available to patients and visitors at the driveway in front of the surgical tower. TMC volunteers provide surrey service and courtesy cars during business hours, for destinations inside the hospital and elsewhere on the campus. Volunteers at TMC Information Desks can help locate a surrey, or call (520) 324-5888.

In addition, shuttle buses circulate between the hospital and outlying parking lots for employees and visitors. 

We ask adult visitors to sign in and present a government-issued photo ID and sign in each day when a patient in Pediatrics, Labor & Delivery and Mother/Baby so that a temporary visitor badge may be issued. We appreciate your assistance in helping us maintain a safe and secure environment.

In order to provide a restful environment that promotes healing, TMC has Quiet Hours daily between 2 - 4 p.m. and 10 p.m. - 5 a.m. During Quiet Hours we ask that everyone lowers voices and limits noise as much as possible. During these hours, the lighting on the unit is dimmed, and deliveries and traffic on the unit is limited as much as possible. In situations where noise is unavoidable, earplugs are available by request and can be obtained simply by asking any hospital staff member.

Smoking is not allowed on the TMC campus. Neither smoking nor vaping is not allowed within the hospital or campus grounds. Tucson Medical Center is a tobacco-free campus.

Shop, donate and support the ONLY resale boutique in Tucson that supports Tucson's community hospital, Tucson Medical Center. All funds raised directly support TMC and its services. Need a booster seat or a bike helmet for a child? The Teal Saguaro serves as a resource center for families in need. Call the Teal Saguaro for more information.

The Teal Saguaro is always in need of quality donations, including:

• Clothing, footwear and accessories for all ages

• Household items and furnishings

• Small appliances

• Small furniture pieces

• Baby and children items

• Art and antiques including Arizona memorabilia

• Books, CDs, DVDs

• Please call ahead for large furniture donations. Acceptance is dependent upon space.

Donations are tax-deductible and can be dropped off during business hours.

Location and hours

2260 N. Rosemont Blvd., #100
Tucson, Arizona 85712
(520) 838-0868

10 a.m. to 2 p.m., Monday - Friday
Closed, Saturday - Sunday

Free Wi-Fi is available throughout the hospital on the TMC GuestNet network.