For patients
We want your stay at Tucson Medical Center to be as comfortable and pleasant as possible. At TMC, our staff have specialized skills and training to meet your needs. They work as a team to ensure you have the best medical care and comfort. Please browse this section for information about your stay.
Welcome to Tucson Medical Center
Whether you are part of multiple generations of Tucsonans born at Tucson Medical Center or just moved to the city, I am happy that you have chosen TMC for your medical needs. We welcome the opportunity to take care of you and your loved ones through our primary care offices, TMCOne, our urgent care facilities, or the other services our TMC Health system offers.Tucson Medical Center has cared for our community since 1944 and we work hard every day to provide exceptional health care to our family, friends and neighbors in Southern Arizona with the most talented medical providers, the latest technology and a culture of compassion. Here at TMC, we take pride in putting You First.Thank you for your trust,Mimi CoomlerChief Executive Officer
Information about your stay at Tucson Medical Center
ClothingStorage space in rooms is limited. We provide hospital gowns and non-skid socks to wear during your stay. Clothing worn to the hospital can be sent home with clothing being brought to the hospital shortly before discharge. If you are unable to send clothing home, we have patient-belonging bags to help store items in your room.ToiletriesMost toiletries can be provided upon request—toothbrush, toothpaste, comb, brush, body wash, etc.Denture CareWe provide a denture cup to store dentures or bridges when not in use. The cup will be labeled with your name. Please avoid placing dentures on meal trays, under a pillow, wrapped in a tissue, placed on the sheets, or in any concealed place where they may be lost or accidentally discarded.Hearing aidsHearing aids should always be kept in the original case provided upon purchase. If the original case is not available, we will provide a container labeled with your name to store them when not in use. Avoid placing aids on meal trays, on bedding, or left unprotected on bedside tables. Additionally, we have a variety of hearing aid batteries in case yours need replaced.Eyeglasses and contact lensesGlasses and contacts are best secured in a case, marked with your name, when not in use. To prevent loss or damage to eyeglasses during hospitalization, do not leave them unprotected on the bedside table, on a meal tray, in a gown pocket or on the bed.Wheelchairs, walkers and canesHave your name on all necessary items brought to the hospital, including wheelchairs, walkers and canes. We can provide identification bands upon request.
Bringing medicationsPlease bring a current list of medications, including prescription medications, and herbal and over-the-counter medications. If a list is unavailable, please bring the medication containers for the pharmacist and care teams to view. Afterward, the containers can be taken home by a family member or friend, or stored by our Pharmacy until discharge. Medications, including herbal and over-the-counter, brought in from home cannot be kept at the bedside. If you have concerns about a medication not being available during your stay, please share this concern with your care team.ValuablesWe understand how important your valuables are, and we ask that you please leave all valuables at home or send them home with a family member or friend upon admission to the hospital. This includes jewelry and watches, cash and credit cards, wallets and purses, all electronics (cameras, cell phones, laptops, chargers and tablets), and any other item that would be considered a loss if misplaced.For patients who cannot have family members or friends take valuables, our care teams can secure them in a valuables envelope and locked in a safe. A receipt will be provided for collection of the items upon discharge. If you plan to bring any of these items, please label them, as we are not responsible for items kept at the bedside.
If you lose something during your hospital stay, please notify your care team immediately, and we will try to find it. While Tucson Medical Center is not responsible for patient and visitor personal belongings, we make every effort to find and return lost items to their owners. TMC does not replace lost, stolen or damaged items. Lost and found items are kept for a minimum of thirty (30) days. If not claimed, items are either destroyed or donated.To report a lost or missing item, please contact:TMC Patient Relations by phone at (520) 324-2836 or email PatientRelations@tmcaz.com
You will have a specialized diet option based on your medical status. A menu will be provided to you in your room that reflects appropriate choices. Food is not delivered automatically. Instead, when you want food, phone in your order through At Your Service, ext. 4-1111, for delivery right to your room.
Spanish and other foreign language assistance is available at all hours. Special interpretation phones can help with nearly any language in the world, and face-to-face Spanish language interpreters are available during business hours through your nurse or by calling (520) 324-1071.
Pre-registration onlineYou can pre-register online for an outpatient appointment, a catheterization (Cath Lab) procedure, a surgery, or labor and delivery by logging into your TMC Health MyChart account.You will want to have your insurance information available. If you do not have a MyChart account and would like to activate one, please email us at MyChart@tmcaz.com or call (520) 324-6400.Pre-registration by phoneIf your appointment is fewer than two business days away or if you have any questions, please call the appropriate number below.Where to callOutpatient Appointment - including outpatient appointments or cardiac catheterization (Cath Lab) procedure - (520) 324-2075Surgery - (520) 324-3560Labor and Delivery - (520) 324-2785
In order to provide a restful environment that promotes healing, TMC has Quiet Hours daily between 2 - 4 p.m. and 10 p.m. - 5 a.m. During Quiet Hours we ask that everyone lowers voices and limits noise as much as possible. During these hours, the lighting on the unit is dimmed, and deliveries and traffic on the unit is limited as much as possible. In situations where noise is unavoidable, earplugs are available by request and can be obtained simply by asking any hospital staff member.
Smoking is not allowed on the TMC campus. Smoking or vaping is not allowed within the hospital or campus grounds. Tucson Medical Center is a tobacco-free campus.
Chaplains are available to all TMC patients, their family members, visitors and staff.They are members of the health care team and collaborate with staff in addressing a patient's spiritual, emotional and cultural needs as a part of a care plan. Chaplains not only have extensive training, but provide a listening ear and are sensitive to the diversity of patients. Chaplains will listen, comfort, encourage and pray for those in their care in ways that help them draw upon their own spiritual resources for coping and healing.Chaplains are available 24 hours a day, seven days a week, every day of the year. TMC ChapelThe TMC Chapel is located on Booth Hallway just a few steps from the Cafeteria. The Chapel is always open for reflection, meditation, and prayer. There is a prayer intention book on the lectern on the right at the front of the main Chapel. Visitors are invited to share blessings and prayer requests by writing them in the prayer book.There are two smaller meditation rooms in the Chapel for those wanting more privacy--the Meditation Room and the Blessed Sacrament Room. Visitors are asked to be considerate of others who are using this sacred space and enter and use the space quietly and reverently.Accessing Spiritual Care ServicesTo arrange for a chaplain visit, please notify your nurse and ask that the nurse place a Spiritual Care consult. You may also call Spiritual Care Services, (520) 324-5198.
Visitation is always at the discretion of the care team based on your needs. The care team may need to ask visitors to leave for a number of reasons, including to:
- provide medical treatment
- allow you to get rest
- provide a quiet atmosphere for a roommate
- remove loud or disruptive visitors
Patients may dial 9 to make local calls. TMC numbers with 324- exchange can be reached from internal phones by dialing 4-xxxx (example: Surrey Service from a TMC room phone, dial 4-5888).Administration - (520) 324-2535At Your Service - (520) 324-1111Business Office - (520) 324-1310Desert Cradle - (520) 324-2180 for breastfeeding support & newborn boutiqueGift Shop - (520) 324-5885Interpretation Services - (520) 324-1071 Long Distance Telephone Assistance (Operator) - 0Notary Public (Operator) - 0Patient Relations - (520) 324-2836Visitor Courtesy Transportation Assistance (520) 324-5888 or (520) 324-5887 - available Monday - Friday 7:30 a.m. - 4:30 p.m.Wi-Fi - Free Wi-Fi is available throughout the hospital on the TMC GuestNet network.
